Our Expertise
Scan
- Knowledge Management
- Platforms
- Skillset
- Support Model
Focus
- “Follow-the-Sun” Support
- Client Service
- Crisis Response
- Desktop Engineering
- Device Support
- Escalation Procedures
- HW & SW Deployment
- Strategic Procurement
- QA/Testing
- Service Desk
- Upgrades
- Worker Mobility
Act
- Coaching & Mentoring
- Project Management
Confirm
- Metrics
Client Technology Services
Client Technology Services takes a holistic view of computing services consumed by end-users. Desktops, laptops, wireless devices, desktop and mobile phones, email & office applications, audio & video conferencing must all work together to deliver a high-quality user experience for today’s knowledge worker.
Processes and tools aid in the delivery of Client Technology Services. Similar hardware and software contribute to repetitive processes and afford the opportunity to provide high support levels, anywhere, anytime, and at a reasonable cost.
Support groups can be the “eyes and ears” to IT organizations. Through direct customer contact they gain unique subjective input to the overall delivery process. Combined with the ability to easily prototype new solutions, Client Technology Services can drive innovation, high satisfaction, and lower costs.
Why Harvard Partners?
Harvard Partners believes a well functioning Client Technology Services organization can prevent and solve issues quickly and at a low cost. With a unified series of processes, hardware and software standards, a staffed trained in client service, and the proper metrics, your support teams will spend less time solving problems and more time providing value.
With our “Scan-Focus-Act-Confirm” methodology we quickly uncover and target opportunities in your Client Technology Services processes. Our methods create a supportive and collaborative environment where direct dialog, simplified reporting, productive meetings, and clear responsibility and accountability encourage active participation by staff resulting in fast, effective, consensus-based deliverables.
Contact Harvard Partners to learn more about our Client Technology Services programs »
Case Studies
Automated Software Deployment
Corporate growth and expansion was putting a strain on the 10 year-old software deployment platform.
Read the case study »
